Systems Support Officer

Systems Support Officer

Ref: 11169

Salary Package: $115,906 per annum plus super plus benefits – Housing Negotiable

Come for a career and stay for a lifestyle!

The City of Karratha is offering an excellent opportunity for an experienced and self motivated professional to join our Information Technology team in the role of Systems Support Officer.   
 
As the successful applicant, you will be responsible for the deployment, support, and continuous improvement of the City of Karratha’s business systems and applications with direction from the Enterprise Systems Coordinator. The position also acts as a point of escalation for the IT Support team and contributes towards agreed departmental service level agreements.

You will be joining the team at an exciting time as the City embarks on a culture of change, embracing
a wide range of new systems & technologies, a large capital works program, and a number of other projects that make the City a desirable place to live and work.

What we are looking for:

• Professional level of knowledge across a broad range of IT technologies, software and services.
• Extensive knowledge and experience with Microsoft Windows Enterprise solutions, both on premise and cloud.
• Demonstrated experience in administering, maintaining and troubleshooting business systems, preferably in a Local Government environment.
• Thorough theoretical and practical understanding of IT concepts, principles and practices in a modern service driven corporate environment.
• Comprehensive experience in Windows desktop installation, configuration, maintenance and troubleshooting skills.
• Understanding and demonstrated experience administering and using M365, Active Directory, Windows Server, Exchange, SharePoint, and MECM.
• Understanding of DNS, DHCP, and TCP/IP networking concepts.

What you will bring:

• Tertiary level IT qualification or equivalent relevant experience.
• Demonstrated experience in previous Application Support or Desktop Engineer roles.
• Demonstrated experience with Microsoft M365 & windows server
• Demonstrated level 2 IT service and support experience.
• Demonstrated experience configuring and maintaining IT systems, applications and software in medium sized business to large enterprise environment.
• Demonstrated experience creating clear and concise IT documentation.
• Current C class driver’s licence.
• National (or Federal) Police Certificate (no more than 6 months old)

Highly regarded; (preferred but not essential)

• ITIL Certification.
• Microsoft Certifications.
• Familiarity with The Australian Signals Directorate (ASD) Essential 8 principals.
• Experience with the following software or similar
  • CiAnywhere, Synergysoft, Links LMS, Perfect Mind.
     

What we provide:
This position is based in Karratha with some flexibility for remote work when required, offering an attractive salary and a range of other benefits including, but not limited to:

• Allowances
• Six weeks annual leave  
• 13% Superannuation 
• Flexible working hours
• Wellness Program

Applications are to include a completed application form, CV and covering letter (max 2 pages) indicating your ability to meet the role requirements.

For enquiries about this position, please contact our People & Culture Team on 9186 8543. 

Applications are to be received by no later than 4.00pm, Thursday 26th September 2024.  They are to be emailed to hr@karratha.wa.gov.au or sent via post to PO Box 219 Karratha WA 6714.

The City of Karratha reserves the right to commence the recruitment process for this position, prior to the closing date. Your early application is encouraged. Even if you don’t have all the experience we are looking for, we’d love to hear from you.