Senior IT Support Officer

Ref: 11000

Salary Package: up to $112,590 per annum plus super – Housing Negotiable

Come for a career and stay for a lifestyle!

The City of Karratha is offering an excellent opportunity for an experienced and self motivated professional to join our Information Technology team as our Senior IT Support Officer.  This position is based in Karratha, offering an attractive salary and a range of other benefits including, but not limited to:

• Allowances
• Six weeks annual leave  
• 13% Superannuation 
• Flexible working hours
• Wellness Program

The Senior Information Technology Support Officer is responsible for the development, deployment, monitoring, support and continuous improvement of the City of Karratha enterprise-wide endpoint (desktop and mobile) hardware and software environment. The role works with business stakeholders, the Enterprise Technology Coordinator and the Enterprise Systems Coordinator to ensure that the endpoint device environment is fit for purpose and meets the needs of the business.

The position also assists the Manager Information Technology in the development of ICT services and is responsible for providing a high level of customer service and maintaining a positive and productive working relationship between IT and business units. In addition, this role will actively foster a change in culture through innovative adoption of technology for an efficient and effective ICT systems approach ensuring that data and information is managed as a corporate asset.

The Officer will lead the IT Support team, administer all related support team operational matters, and be responsible for the ultimate success of the Helpdesk system and associated tasks as delegated to the support team.

On occasion, this position is required to work outside of normal office hours for upgrades and maintenance. This will be in accordance with on-call procedures, approval and the organisations’ Enterprise Agreement.

The successful candidate will possess: 

• Tertiary level ICT qualification
• Demonstrated experience in previous ICT support service roles
• Demonstrated level 1 and level 2 ICT service and support experience
• Demonstrated experience configuring and maintaining IT hardware, systems and software in medium sized business environment
• Developed experience in ICT documentation
• Current C class driver’s licence
• National (or Federal) Police Certificate (no more than 6 months old)

Applications are to include a CV, completed application form, and a covering letter (max 2 pages) indicating your ability to meet role requirements.

For enquiries about this position, please contact Jenna Cunningham or Jessica Gardner on 9186 8543. 

Applications are to be received by no later than 4.00pm, Tuesday 14th March 2023.  They are to be emailed to hr@karratha.wa.gov.au or sent via post to PO Box 219 Karratha WA 6714.