City of Karratha

Terms & Conditions of Use

  1. Council enables customers to process certain transactions online, through the site. Your use of the site is subject to the following terms and conditions.
  2. By using the site and/or registering for these online services you are agreeing to accept these terms and conditions of use.
  3. Unless explicitly stated otherwise, any new features or services added to the site shall be subject to the terms and conditions of use set out below.
  4. In using the site, you declare that you are over 18 years of age.
  5. If you are using a credit/debit card to process a transaction, you declare that the credit/debit card is issued in your name and that you will pay to the issuer all charges incurred using the online services.
  6. Any refund requests are conducted on a case-by-case basis.
  7. All requests for refunds must be in writing.
  8. Where the user is not the Applicant or the Nominated Builder, the User acknowledges that he/she has the authority of the Applicant and/or Builder to submit the application to the City of Karratha.
  9. Applications received after 4.30pm are considered to have been received the following business day.
  10. An application is not considered to have been submitted until all application fees have been paid and the required application form completed and attached.
  11. Submission of an application via the online portal in no way constitutes approval or determination of an application.
  12. Applications received via electronic lodgement will subsequently be approved or refused in electronic form. A hardcopy of the documentation will not be provided.
  13. Users acknowledge that where possible applications will be submitted in accordance with the “Guideline for Planning & Building Online Tools”, which can be found on the Building Applications – Online Login page.

For more information contact the City of Karratha on 9186 8555 or