ENQUIRIES LINE 13COVID (132 68 43)
An enquiries line to keep the community informed about COVID-19 coronavirus has been launched. By dialling 13COVID (132 68 43), Western Australians will have access to the latest information regarding the impact of the virus in WA.The hotline will operate seven days a week, from 7am to 10pm
What is Coronavirus (COVID-19)?
Coronaviruses are a large family of viruses known to cause respiratory infections. These can range from the common cold to more serious diseases such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS). This new coronavirus originated in Hubei Province, China and the disease is named COVID-19.
For further information, the WA Department of Health has issued the following Frequently Asked Questions (FAQ's).
It is imperative that you are accessing the most correct and up to date information to keep yourself and your family safe. The City of Karratha is acting on advice from the Department of Health WA as its primary source, plus state and federal government advice. For the most up to date information please visit:
- Government of Western Australia, Department of Health
- Australian Government, Department of Health
- Australian Government
- World Health Organisation
What to do
- Follow current and up to date information from a credible source, we list our sources above.
- Avoid physical contact with others when possible
- Avoiding close contact with anyone who has a cold or flu-like symptoms
- If you have arrived in Australia from midnight 15 March 2020, or think you have been in close contact with a confirmed case of coronavirus, you are required to self-isolate for 14 days.
Practice good personal hygiene:
- Covering your coughs and sneezes with your elbow or a tissue
- Disposing of tissues properly
- Washing your hands often with soap and water for 20 seconds, including before and after eating and after going to the toilet
- Using alcohol-based hand sanitisers
- Cleaning and disinfecting surfaces
- If you are sick, avoiding contact with others and staying more than 1.5 metres away from people
- Cleaning and sanitising frequently used objects such as mobiles, keys and wallets.
Social distancing is a measure to slow or stop the spread of COVID-19 from person to person. The more space you put between yourself and others, the harder it is for the virus to spread.
There are a number of things you can do at home, in the workplace or at school to practice social distancing. some tips and advice on social distancing from the Department of Health can be found here.
What is the City of Karratha doing?
- The most important thing we can all do is to remain informed, but not alarmed, and continue to follow accurate advice from credible authorities as listed above
- The City is taking its advice from the lead State and Federal Government agencies. We will be supporting and complying with any actions that they recommend. We are not planning on taking steps that are over and above what is recommended by these well-informed and properly resourced agencies
- The City has formed an internal working group that will support, drive and comply with all recommended actions given by state and federal government agencies
- We are receiving regular updates from the State Government on what should be done
- Implemented organisation wide advice to contractors on COVID 19 and City’s requirements before working at City facilities and sites
- Council endorsed a COVID-19 Small Business: City Support Package and COVID-19 Community: City Support Package at a Special Council Meeting on June 30.
Customer Service and contact
- Our main Customer Service office on Welcome Road will close at 4:30pm on Monday 30 March until further notice
- Our team can still be contacted via phone: 08 9186 8555, email: email@example.com or through Facebook during business hours
- Hard copy application forms and cheque payments can be posted in lieu of dropping them off to our office. Postal address: PO Box 219, Karratha WA 6714
- Eftpos/card is the preferred method of payment across all facilities
City of Karratha facilities
In line with current restrictions, the following City of Karratha facilities are now CLOSED:
- Red Earth Arts Precinct
- Karratha Leisureplex
- Wickham Recreaton Precinct
- Karratha Indoor Play Centre
- Karratha Tourism & Visitor Centre
- The Youth Shed and The Base
- The Tip Shop
- All libraries
- All playgrounds and skate parks
- Customer Service
The Karratha Airport is listed as an essential facility and as such, until directed by the state Government via the Department of Health WA, this facility will remain open and operational until further notice.
In light of the current advice that all non-essential travel should be avoided, ALL City of Karratha managed nature camps including Cleaverville and 40 Mile are now CLOSED.
- Do NOT travel at this time. For up to date travel information visit the Australian Government's Smartraveller website
- As of midnight Tuesday, 31 March, WA will introduce further travel restrictions, whereby residents will not be permitted to leave their regional boundary. A statement from WA Premier, Mark McGowan can be found here.
Our Libraries team have been hard at work looking for alternative ways to still deliver you some of their programs and services. Below outlines the service we are offering during the facility closure:
NEW: Select & Collect
In response to the closure, we are introducing a new initiative, ‘Select & Collect’, enabling existing members to continue borrowing items from the library but eliminating close contact.
Library members, login to the Library catalogue or Spydus Mobile App to select and place your reservations. Login via this page.
Once your items are issued to you and are ready, you will receive a confirmation call to arrange your pick up time and location.
Our new Online Digital Memberships is now live!
If you are a City of Karratha resident who isn’t a current library member, you can now apply to become an Online Digital Member. This membership will give you FREE access to our online e-resources including e-books, audiobooks, e-magazine and more – just head over to our online catalogue to apply.
We will be offering a home delivery service to our seniors community. Please contact the main branch Karratha Library on 9186 8660 so we can assist you with your enquiries.
The after hours chute’s located in Karratha, Dampier and Wickham will remain open until further notice. Items returned will be isolated for 72 hours to minimise risk to staff and members.
We will continue to offer renewals to patrons. All loans that were due on or after the 1 March 2020 have been automatically extended until 1 June 2020.
We do ask that you make use of our return chutes at Karratha, Dampier and Wickham libraries, however if you cannot make it to the library there won’t be any charges on overdue items from Monday 23 March 2020 until further notice.
Rhyme Time and Story Time
Since the library closure announcement, our teams have been hard at work looking for innovative ways to still be able to deliver our programs and services to you.
We’re excited to announce…Rhymetime and Storytime are now VIRTUAL!
Starting Wednesday 25 March 2020 each day, you’ll be able to tune in here to join in with your favourite rhymes or hear a special story from our library team.
All you have to do is visit our Facebook group page on the below days and times and enjoy!
Tuesday at 9:30am with our Karratha team
Wednesday at 10:30am with our Wickham team
Thursday at 9:30am with our Dampier team
Monday at 9:30am with our Dampier team
Wednesday at 3:00pm with our Karratha team
Friday at 10:30am with our Wickham Team
Although we are not open, our teams are still working, please feel free to contact us on the below numbers or email. Please visit our Contact Us page for all libraries details.
City of Karratha events and programs
- All planned 2020 events will be reviewed in light of current advice. There have not been any cancellations as of yet however we will continue to review these as the situations change.
- Youth services are continuing to operate within the 100 rule
- Our teams are looking at ways they can utilise digital mediums to run activities/programs for people at home.
City support for businesses
The City understands that the COVID-19 global pandemic has impacted small business owners.
Small business development is critical to Council achieving its vision to become Australia’s most liveable regional City, and at a Special Council Meeting on March 30 Council endorsed a range of measures aimed at providing support and economic stimulus to small businesses.
The COVID-19 Small Business: City Support Package includes the following initiatives:
- Establishing a network of City officers to provide one-on-one support to businesses to access advice and information regarding State, Federal and other support initiatives available;
- Modifying the City’s Financial Hardship (Rates Relief) Policy to provide increased access to debt write off for businesses;
- Freezing rates and existing City fees and charges in 2020/21 (zero percent increase);
- Implementing opportunities to spend additional City resources on local suppliers and contractors;
- Allocating up to $100,000 to implement an online portal and social media advertising campaign to encourage spending at local businesses;
- Small business tenants of City properties will not be charged rent for six months; and
- Providing lenient and compassionate terms to City debtors.
Please note that for the purpose of this support package ‘small business’ is defined as a company with an annual turnover of less than $5 million.
City support for individuals
The COVID-19 Small Business: City Support Package provides support for individuals experiencing financial hardship in the following ways:
- Modifying the City’s Financial Hardship (Rates Relief) Policy to provide increased access to debt write off for individuals;
- Freezing rates and existing City fees and charges in 2020/21 (zero percent increase); and
- Deferring the collection of rates from all ratepayers excluding schedule (bulk) ratepayers from August to November 2020 (three-month extension).
City support for community groups and organisations
At a Special Council Meeting on March 30, Council endorsed the COVID-19 Community: City Support Package, which includes the following measures aimed at supporting community groups and organisations:
- Establishing a new COVID-19 Community Group Assistance Fund;
- Allocating $250,000 from the Biannual Community Grant Scheme to the COVID-19 Community Group Assistance Fund; and
- Providing grants of up to $25,000 per community group or organisation via the COVID-19 Community Group Assistance Fund.
For further information regarding the COVID-19 Small Business: City Support Package and COVID-19 Community: City Support Package, please contact 08 9186 8555.