City of Karratha

Community shares priorities with Council

20 Apr 2018

The 2018 City of Karratha Community Survey is now complete with feedback from residents highlighting key priorities for Council moving forward.

Conducted by the City of Karratha, the survey asks residents to rate the overall performance of the City and that of individual services and amenity the City provides.

City of Karratha Mayor Peter Long said the survey results indicated clearly that Council is moving in the right direction and providing services and facilities the community desires.

The 2018 City of Karratha Community Survey is now complete with feedback from residents highlighting key priorities for Council moving forward.

Conducted by the City of Karratha, the survey asks residents to rate the overall performance of the City and that of individual services and amenity the City provides.

City of Karratha Mayor Peter Long said the survey results indicated clearly that Council is moving in the right direction and providing services and facilities the community desires.

“Our Community Survey results are a reflection of how the community feels Council is currently performing as a whole, and in each of our service areas,” Cr Long said.

“This year, the overall satisfaction score we’ve received for the city is 73 per cent – up from 70 per cent last year and the highest mark we have ever obtained,” he said.

“Council has no plans to leave this trend of increased community satisfaction. We’ll be assessing our performance results across the board and looking to close any gaps in the services we provide our community.”

“A key highlight of our results this year is the increased number of residents who have no plans to leave the City of Karratha. Back in 2011 this figure sat at just 14 per cent and today we’re up at 40.7 per cent,” he added.

Further analysis of results found an upward trend in community satisfaction for the majority of the 26 Council services that the City seeks feedback on.

Council services that the community are most satisfied with are:

  1. Natural environment
  2. Leisure, recreation and entertainment
  3. Sense of Community

The top three priorities the community identified were:

  1. Cost of living
  2. Safety and security
  3. Access to health services

These survey results will now be used to inform budget planning and resource allocation for the new financial year.